Refund policy

RETURNS & EXCHANGES

RETURNS / EXCHANGES

Items purchased from Λrtify™ must be returned in perfect condition and unused, free from damage, stains, odors, or any condition that would prevent their sale as new. Items must also be returned in their original packaging, including all tags and any items included as part of the packaging.

Exchange period: 15 days from the customer's receipt of the product
Return period: 7 days from the customer's receipt of the order.

The shipping cost will be deducted directly into the refund amount we deliver to you. (We do not refund shipping cost)

VIETNAM

We offer returns and exchanges for Vietnam following our mentioned policy

Returns cost 40,000 VND. This is return fee, not including shipping cost
Exchanges cost 25,000 VND. This is exchange fee, not including shipping cost

Cost of returns & exchanges will deducted directly into the refund amount we deliver to you.

It's possible to exchange an item that has already been exchanged previously, but returns of previously exchanged items will not be accepted.

REST OF WORLD

We currently do not offer returns and exchanges for markets outside Vietnam following our mentioned policy

We will deliver notification in case of any new policy for returns & exchanges for markets

REFUNDS

Refunds will be processed via the bank transfer method within 5 to 10 business days after the item arrives at our warehouse. During collection launches, holiday campaigns, Black Friday, or other peak periods, return processing times may vary slightly.
RETURN FEE, EXCHANGE FEE and SHIPPING COST will be deducted directly into the refund amount we deliver to you.

ADDITIONAL INFORMATION

Underwear is not in our exchange and return policy, so it cannot be exchanged or returned.

POLICY & UNBOXING

We will take full responsibility for returns & exchanges in case of any issues related to product quality/wrong order/packaging

Please provide these materials in the case for free returns & exchanges

Unboxing Video: The packaging in the video should be fully sealed and not opened (please record from the beginning)
Boxing Video: When you send back the product, please help restore the original packaging (please record from the beginning)